Support

If you need help right away, start a live chat and connect with a real agent within minutes. Our support team is available around the clock, so you can get help with account issues, deposits, withdrawals, game questions, or technical problems any time. Typical wait times on live chat are under 2 minutes, and agents will walk you through steps in plain language so you can get back to playing.

Prefer email? Clear, documented support

For less urgent requests or when you need to attach documents, email contact@tonyspins.com. Expect a reply within 24 hours on average; some verification or payment issues may take up to 48 hours depending on complexity. When emailing, include your account ID and screenshots if possible to speed up the process.

Phone support in select regions

Phone support is available in select regions for players who prefer to speak directly with an agent. When phone help is offered, typical response times are similar to live chat during peak hours, and wait times are kept as short as possible. If phone support isn’t visible in your account or region, live chat and email remain reliable alternatives.

Fast answers in the FAQ and Help Center

Want a quick solution? Our FAQ and Help Center cover common topics like account setup, deposit and withdrawal methods, bonus rules and wagering, identity verification, and mobile play. The guides are searchable and include step-by-step instructions and screenshots so you can resolve many issues without contacting support. For an in-depth look at the site, read our TonySpins Casino review.

Friendly, knowledgeable agents who follow through

Our support team is trained to handle account, transaction, and gameplay questions with professionalism and discretion. Agents can escalate complex issues to specialist teams, help with document verification, clarify bonus terms like wagering requirements, and liaise with payments if a transaction needs review. You’ll get clear next steps and, when possible, an estimate of how long resolution will take.

Quick tips before you reach out

• Have your account ID and the email you used to register handy.
• For payment issues, include the transaction ID and method used.
• For technical problems, note the device, browser, and a brief description of what happened.

Play safe — tools to help you stay in control

We encourage responsible play. You can set deposit limits, take time-outs, or self-exclude if you need a break. Contact support to activate safety tools, or find instructions in the Help Center. If you’re concerned about your play, our team will treat the matter with care and point you to resources that can help.

Need help now? Open live chat or send a message to contact@tonyspins.com — we’re here to help, 24/7.